Customer Service Policy
We truly value your business. Our goal is to exceed your expectations by offering superior marketing services, that are proven to get you results. Please review our policies and procedures before placing an order. As always, please let us know if you have any questions. It’s our pleasure to serve you.
Communications:
Within 24 – 48 hours of placing an order with us, we will set up an account for your practice within our online project management portal. Simply choose a user name and password and you will have instant access to your campaign or project.
Concerns or Complaints:
We want you to be satisfied and happy with the results we deliver. Our policy is to partner with you to resolve any issues timely and in a fair and mutually satisfactory manner. Speak with a living and breathing customer service team member at anytime during normal business hours. Just give us a call.
Confidentiality:
We fiercely guard your privacy as if it were our own. That is why we never share samples of our work (on any of our client’s campaigns) on our website or in our company literature.
Contacting Customer Service:
We like speaking with our dentist clients! Contact any member of our customer service team at 1 (800) 895-6920, ext. 2. If you are a monthly contract client, please feel free to call your project manager at any time on the direct line number provided.
Order Status:
To check the status of an order placed within less than 24 hours, please contact our order department. Otherwise, please log into your online account for a project status report.
Project Completion Timeline:
Please refer to your New Customer Welcome Kit to learn more about our project completion times.
Workbooks and Information Products Offered:
All workbooks offered on this site are electronic books (eBooks). No printed books are being sold through the offers advertised on this website. eBooks are delivered via electronic download as a PDF (portable document format) file to the email address you provide.
To read and enjoy your eBook, you will need to have a PDF reader installed on your computer. A free PDF reader is available by clicking on this link : http://get.adobe.com/reader
Refund Policy:
Please view our 100% Total Satisfaction Guarantee for full details of our refund policy.
We Appreciate Your Business!